THE BASICS: This page features some of the most common issues that may arise when trying to listen to a stream on the net. Sometimes the basics are easy to overlook. Please make sure that you are connected to the Internet and that your speaker volume is up. If you are using external speakers or headsets, make sure they are turned on and plugged into the computer. Also please check to make sure the radio station has not made changes to their website. Sometimes they may for example change where they place the player button on the page or move the player altogether.
REBOOT: Sometimes networks, routers and computers simply get gummed up. Many times
a quick fix is to simply reboot your computer (shut your computer power off and
restart it). This usually resets everything. If you have a modem, router and then
computer, try powering off the modem, the router and shutting down your computer.
Then power up these items again in this sequence: 1) Power up modem and wait for
a minute. 2) Power up the router and wait for a minute. 3) Re-
MOBILE APPS: If your station is using a smart phone app on i-
ANDROID AND APPLE iOS ISSUES: If you are using an Android phone or tablet device you must click the play button on the player(s) in order to launch them. Depending on your connection speed it may take a moment for the stream to begin to play, give it a few moments if it does not start immediately. If you are using an older Android device please note that due to early development issues between the Android hardware and operating systems you may have problems with HTML5 or streaming content playback in some cases. If you are listening or viewing video on iOS devices such as iPhone, iPad, iPod you will need to click the play button on the player itself to launch the stream - even if you clicked on listen button from the webpage. If an audio or video plays first you may be required to click the player after the audio or video message plays to launch the live stream.
CHECK BROWSER PLUG-
INTERNET EXPLORER ISSUES: Some known issues with Internet Explorer include software
applications (like add-
POP UP BLOCKING: Pop-
FIREWALLS: Firewalls, especially government, or corporate firewalls, will often restrict
streaming to conserve bandwidth. If your system is behind a firewall, please contact
your IT person or network administrator and ask them to open up your firewall to
allow your system to access this stream via port 80 or verify that they allow streaming
media to be played over the network at all. Many institutions such as schools, hospitals,
government, military and other organizations block or limit streaming
you have access to your firewall, consult its log files to see if it allows different
stream protocols (MMS/HTTP). Please note -
ANTI VIRUS: Virus protection software such as Norton Anti Virus, McAfee and Zone
Alarm have certain configurations that interfere with streaming media. If you think
your virus protection is blocking your stream, turn off virus protection and try
to access the stream. If that works, then check to see that your virus protection
software is not blocking web page plug-
BLOCKED PROGRAMMING & COMMERCIALS: Some stations block commercials and/or some programs, this is normal. When this happens, the player may launch but there is nothing there to hear during that time frame. Please check to make sure that programming is actually airing at that time on the Internet. Also some commercials may be blocked due to legal restrictions on the Internet. If the audio drops during those times, you may need to wait a few minutes for the commercials to run on the air (which is being blocked on the Internet) before the regular programming resumes.
LOCAL ISP AND INTERNET ISSUES: Sometimes your local ISP (Internet Service Provider) may be having issues. Please make sure your connection speed is correct. You can go here to test it. http://www.speedtest.net Choose a server closest to your area and note the download speed. Speeds will vary from area to area and with the type of account you have, such as Cable or DSL. Some cable Internet providers share connections with your neighbors which can affect your speed depending on how many people are connected in your neighborhood. Sometimes they can remotely reboot your modem or check for troubles. Please contact your ISP for help or more information if you think you are having issues in this area. Sometimes the Internet itself can have issues such as failed nodes or network switching. Usually these types of problems will resolve within an hour or two, if such is the case, just wait a while and try listening again later. Also in some cases closed networks like AOL and their browser or network can interferes with stream playback.
TRAVEL: If you are traveling and have troubles listening from a hotel or office away
from home, you may find that Wi-
NOTICE: The information contained herein is provided for reference only. We do not provide listener technical support from this page.
© 2013 Broadcast Matrix LLC, Seattle, WA.
Stream Listening Help