Frequently Asked Questions

What is live streaming?

The simplest way to describe live streaming is what goes in is what comes out. If you have a PC or Mac you can install our encoder software and it will broadcast whatever audio is feeding through the computer. Say you want to stream your studio, simply plug the output from your mixer into the audio input on your computer and you’re on the air! If you want to do a remote broadcast you can use your laptop, tablet or smart phone with a headset and mic. With a good wireless internet connection you’re ready to broadcast live.

What is on-demand streaming?

On-demand and Podcasting often get confused because they are very similar. In our case On-demand is where you upload an mp3 file of your audio content and then it streams like a live radio station through a responsive player on your website. A Podcast is also an On-demand mp3 file but it becomes a Podcast when you upload it to Apple iTunes where your audience can subscribe to it. We provide both On Demand and Podcast Hosting, contact us if you have further questions.

Do you provide Shoutcast and Icecast streaming?

Yes we provide both Shoutcast and Icecast stream hosting.

What is Cloud Automation?

Some broadcasters prefer to host their content in the cloud, which is just a nickname for the Internet. Our cloud broadcasting uses two different methods, one is our basic Auto DJ. For more advanced broadcasters we also have Windows Media servers which can run your favorite automation software. So instead of using dedicated computers to run your station you can upload your audio files to a virtual computer in our cloud and manage them from any computer, anywhere.

Do you have mobile apps?

Yes, we provide customized, branded mobile apps for iPhone and Android platforms.

Do you pay for music royalties?

We don’t pay royalties, instead we help our clients set up direct reporting to the proper agencies. The problem with streaming companies that include licensing is they force you into using their players which are loaded up with third party junk ads, also the players are not allowed to auto-start and can only be displayed on their URL. You are also restricted to using their mobile apps. They also geo-block your content to protect themselves. There are also potential liabilities for you if they don’t actually report to the agencies they promised to. In some cases you may not even need to report so why pay for something you don’t need? Direct reporting is easier than ever and the safest way to go. Call us if you have any questions, 1-800-727-9815 toll free.

What is automation software?

Automation software basically runs your radio station automatically. You set up the parameters, music rotations, where you want voice overs, promos, ads and other content to play and it does everything while you go do something else. There are many high quality automation programs for PC and Mac. We will be happy to send you more information.

What kind of internet connection do I need?

You will need an internet upload connection speed of at least 1MB per second or faster. If you don’t already have an Internet connection you will need to contact an Internet Service Provider (ISP) like Xfinity, Centurylink. Verizon, Time Warner, etc. or find someone who will let you login to their connection. 

What kind of computer do I need?

Depending on the type of streaming you choose to do you can use pretty much any PC with Windows XP or newer and any Mac with OS X or later. If you’re doing live streaming you will need a soundcard in your computer. Most PC’s and Macs come with soundcards built in, you can tell if it has a microphone input that works or a line-in jack on the device. So if you have an older PC or Mac gathering dust somewhere, you can put it work! Questions? contact us.

What is an encoder?

An encoder is software or hardware that digitizes your audio for streaming. There are many types of encoders that can work with Mac, PC or on iOS and Android mobile devices. Visit our Support Page and click on Radio Streaming Tools for many helpful links.

Where are the prices?

We have many services, features and configuration options that we will customize into a plan to fit your specific needs and budget.  Let us know what you would like to do and we will be happy to provide you a quote with absolutely no pressure or obligation. We also provide a no risk, 30 day money back guarantee.

How do I reach your sales department?

Click here to contact us online. Or call toll free 1-800-727-9815. If you are outside of the United States our direct Seattle office number is 206-774-9196.

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